ANSWERS TO YOUR QUESTIONS

The consultation is the most important part of the entire process! Whether you have an appointment in person, or virtually, please arrive with clean, dry hair. It is helpful to have your hair in your most typically worn style to get an idea of what you’re looking to enhance or adjust. I also encourage having inspiration photos ready for a visual idea of your hair goals!

We will have an in-depth discussion about your desired look & what has brought you to exploring hair replacement options. I will assess the condition & integrity of your natural hair to determine the method(s) that will safely suit your lifestyle & preferred maintenance. Lastly, we will go over pricing options & find your perfect color shades!

Whether your consultation is in person or virtual, there is a $45 reservation fee due prior to the appointment. This also applies if you are an existing client in need of consultation for a new order.

There are a few key factors that determine when it is time for your wig or hairpiece to be washed.

Synthetic pieces typically can handle more wears between washing, as the synthetic fibers do not pick up on natural oils & product like human hair does. I recommend washing at least once every thirty days, unless the base materials are made of cloth or fabric. In that case, once every 7 - 10 wears for hygienic purposes.

When it comes to natural Human hair, the hair will act similar to your own, meaning it has a certain level of porosity where the hair will pick up on natural oils, product, perfumes & environmental debris. I recommend washing at least once every 7 - 10 wears to freshen the hair & remove possible product buildup. (As stated above, if the base materials are made of cloth or fabric, this timeframe is recommended for hygienic purposes as well.)

there is no universal timeframe to wear extensions safely in the hair, as every individual is unique & different, however, these are the general expectations :

• Keratin Bonds (K Tips) are individual hair extensions that typically can be worn safely in the hair around 2.5 - 4 months, depending on the placement, growth & shed pattern. Once installed, they will grow out with your natural hair & do not require move up appointments. After that timeframe, they will be removed & new hair will be required for the next installation.

• Weft Extensions are hair extensions that are installed by being sewn into a beaded foundation. The beads are silicone-lined to cushion the natural hair. Typically, Every 5 - 6 weeks, they require a move up appointment & the same hair can be used for 9-12 months.

A consultation is required in order to determine the cost for your individual needs. There are many variables including length, density, method(s), desired maintenance & cost which will result in the best customized solution for you! Your quote is ensured for 6 months, but subject to change in order to keep up with industry quality assurance & price increases.

Eyelash extensions are synthetic fibers that are attached to your natural eyelashes to enhance their length, volume, & curl. These extensions are applied individually by a using a semi-permanent adhesive. They come in various lengths, thicknesses, & curls to achieve different looks, from subtle to dramatic. Eyelash extensions can last several weeks, depending on how well they are maintained & how quickly your natural growth cycle is.

Yes. I work by appointment only, and your time in the suite is private and dedicated to you. My goal is to create a comfortable, safe space where you can feel at ease throughout your service.

Please be aware that cancellations made within 48 hours of your scheduled appointment will result in a fee due before scheduling the next appointment

Product Sales – Wigs, Hair Toppers, Hairpieces, and Hair Extensions

Due to the highly personal and hygienic nature of wigs, toppers, hairpieces, and hair extensions, all sales are final. For the safety and well-being of all clients, we are unable to accept returns, issue refunds, or offer exchanges on any hair products once they have been purchased and/or in the client’s possession.

We encourage all clients to ask questions and seek guidance during their consultation to ensure confidence and satisfaction in their selection prior to purchase.

Service Policy – No Refunds on Services Rendered

Our goal is to provide each client with exceptional service and professional care. Due to the time, expertise, and materials involved in each service, we do not offer refunds on services rendered.

If you have any concerns following your appointment, please contact us within three (3) business days so that we may discuss possible solutions within the scope of our service policy.

Each product and service is prepared and delivered with great care, expertise, and attention to detail. These policies are in place to ensure fairness, uphold hygiene standards, and protect the time and efforts of our business. We greatly appreciate your understanding and support.